Privacy Policy for Neatify
Effective Date: January 1, 2026
At Neatify, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Home address (for service bookings)
- Payment information (processed securely through third-party providers like Stripe)
Service Information
- Details about your home or property (size, condition, service requests)
- Photos or videos you voluntarily submit for booking purposes
Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your information to:
- Process and manage bookings
- Match you with a vetted Neatify professional
- Communicate with you about your service
- Improve our website and customer experience
- Send important updates, confirmations, or support messages
- Prevent fraud and ensure safety
3. How We Share Your Information
We only share your information when necessary:
- With service providers (Neatify professionals) to fulfill your booking
- With payment processors (e.g., Stripe) to handle transactions securely
- With trusted tools (e.g., scheduling, email, analytics platforms)
- When required by law or to protect our business and users
We do not sell your personal information.
4. Data Security
We take reasonable measures to protect your information, including secure payment processing, encrypted data handling where applicable, and limited access to personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
We may use cookies and similar technologies to improve website performance, understand user behavior, and optimize marketing and ads. You can adjust your browser settings to disable cookies if preferred.
6. Your Rights
You have the right to request access to your personal data, request corrections or updates, request deletion of your data (where applicable), and opt out of marketing communications. To make a request, contact us at support@bookneatify.com.
7. Third-Party Services
Our website may use third-party tools such as payment processors, scheduling platforms, and analytics providers, each governed by their own privacy policies.
8. Children's Privacy
Neatify's services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Advertising & Analytics
We may use tools like Meta (Facebook/Instagram) and Google to track conversions, improve ad performance, and show relevant ads. These platforms may use cookies or tracking pixels. You can manage your ad preferences directly through those platforms.
Due to the nature of completed cleaning and property-support services, Neatify does not offer refunds once service has been rendered — see our Terms of Service for details.
11. Contact Us
If you have any questions about this Privacy Policy, contact us at:
Neatify
Email: support@bookneatify.com
Website: bookneatify.com